Refund and Cancellation Policy

This policy explains how we handle subscription cancellations, billing issues, and refund requests for GameGUI Maker.

Canceling a subscription

You can request cancellation from Settings → Billing. A cancellation stops the next renewal; access and credits already included in the current paid period remain available until that period ends unless we need to correct a billing error.

Requesting a refund

Refund requests are reviewed case by case. Contact support@gameguimaker.com as soon as possible after the charge and include the account email, order number if available, and a short description of the issue. Do not send passwords, payment-card details, or API keys.

We may approve a refund when, for example:

• you were charged more than once for the same purchase;
• a verified service or billing error prevented you from receiving the paid entitlement; or
• a charge was made after a confirmed cancellation error.

We normally do not refund used generation credits, completed exports, or access that has already been materially used, except where a verified service failure or applicable law requires a different outcome.

Failed generations and billing corrections

If a paid generation fails without producing a usable result, contact support with the relevant project or order details. Where our records confirm the failure, we may restore the affected credits or provide another appropriate correction. This does not cover requests that are blocked under our Acceptable Use Policy.

How approved refunds are returned

Approved refunds are issued through the original payment method when supported by the payment provider. The time for a refund to appear depends on your bank or payment provider. Related unused credits or subscription entitlements may be adjusted to prevent a refunded purchase from remaining active.

Questions

For cancellation, billing, or refund questions, contact support@gameguimaker.com.